How to unapprove your artwork

If you need to unapprove or cancel artwork, the process differs slightly depending on whether it's a property-specific item or a general marketing material.

For Property-Specific Items

This process is only available for property-specific items (like signboards or brochures for a particular listing), not general marketing materials; that are ordered under a listing.

Here’s what you need to do:

1. Contact your supplier directly. You must reach out to the supplier you placed the order with and request that they unapprove the artwork on their end.
2. Confirm with your supplier. Ensure your supplier explicitly confirms that the artwork has been unapproved on their system.
3. Notify us. Once you have confirmation from your supplier, please contact us. We can then revert your artwork status in the portal back to 'Proofing by Client' allowing you to make further changes.

To make this process easy, we've provided an email template at the bottom of this article, you can use this to notify us (with your supplier CC'd).

For Marketing Materials

If you need to cancel an order for a marketing items ordered in the marketing tab (such as a generic brochure or flyer not tied to a specific property), you can do so by contacting your supplier directly to cancel the order.

Please note that unlike property-specific items, marketing artwork cannot be reverted to a 'Proofing' state in the portal. If you need to make changes or re-use the item, you will need to rebuild your artwork from scratch within the system.

Email Template to Unapprove Artwork

Subject: Request to Unapprove Artwork for [Property Address] - Order #[Order Number]


To: support@brandplus.rh.com.au
Cc: [Your Supplier's Email Address, e.g., sales@suppliername.com.au]


Hi BrandPlus Support Team,


I need to request that the artwork for my order [Insert Order Number] - [Insert Item Name, e.g., Signboard] for [Insert Property Address] be unapproved.


My supplier, [Insert Supplier Name], has confirmed they have unapproved this artwork on their system. I have CC'd [Insert Supplier Contact Person, if known] to this thread for your confirmation.


Could you please revert the status of this artwork in the BrandPlus portal back to 'Proofing by Client,' allowing me to make further changes?


Thanks for your help.


Kind regards,


[Your Name]