Why is my account not loading or displaying windows correctly?

Modified on Mon, 21 Jul at 1:11 PM

If you're having trouble with a window displaying correctly in BrandPlus, your account may have timed out from inactivity.


To resolve this, try logging out of your account, closing your internet browser completely, then re-opening it and logging in again. This should create a fresh session and clear the issue.


If the problem persists, try a 'hard refresh' by holding down the 'Shift' key on your keyboard and clicking the refresh button on your BrandPlus browser tab. 


Should the issue continue after trying both solutions, please email us a full screenshot including the URL bar at support@brandplus.rh.com.au

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